top of page
  • Can I use Kamfire on my mobile?
    At present, Kampfire is exclusively designed for desktop use. However, we are planning to launch a lightweight mobile version in the future that will incorporate some of the essential features.
  • How many users can access the same account on Kampfire simultaneously?
    Currently, Kampfire is designed for use by a single user at a time. However, there are plans to introduce functionality that will allow multiple users to work together on the same Event. While this feature is not yet available, it is being developed and will be released in a future update to the platform.
  • Do i need to download Kampfire to my device in order to use it?
    No, you do not need to download Kampfire software as it is a web application that can be accessed through any modern web browser. Since Kampfire is a web-based platform, you can easily access it through your desktop and laptop without the need for additional software or downloads. Simply open up your preferred web browser and navigate to the Kampfire app website to get started ( As long as you have an internet connection, you can log in and start using Kampfire's features and tools right away.
  • Is it possible for my event photographer and guests to upload photos directly from their devices?
    At present, only the user who creates the Event can upload photos. However, we are working on implementing new features to enable event photographers to upload photos directly from their devices. Additionally, we are developing an option that will allow event guests to upload photos directly from their own devices, with the permission of the Event creator. We understand the importance of making the uploading process as convenient and accessible as possible, and are committed to providing these additional options in the near future.
  • What are the limits on the number of photos and guests for a Kampfire event?
    The number of photos and guests that an Event can handle depends on the plan that you choose. We have defined several plans with common limits to accommodate different needs. However, if your requirements exceed these limits, you can contact us to set up a custom plan that meets your needs. In general, Kampfire can handle Events with thousands of photos and guests, so you can rest assured that your event will be accommodated, no matter its size.
  • Do i need to create an event in the system before my event date?
    One of the great benefits of using Kampfire is that you don't need to devote time to setting it up before your event when you're already busy with other preparations. Instead, you can simply log into the system after your event is over, create a new Event, and upload your photos. If you prefer, you can also set up your Event beforehand to save time later. Additionally, we highly recommend using photos from your past events to generate excitement and anticipation for future ones. With Kampfire, you have the flexibility to create and manage your Event in a way that suits you best.
  • Is it necessary to provide my credit card information in order to start usin Kampfire?
    No. With the free trial plan, you have the opportunity to create an Event and explore the system at no cost. This plan permits you to upload a maximum of 500 photos, set up a campaign, and invite your guests to participate. Once the campaign reaches 10 active engaged guests, you will need to upgrade to a larger plan to accommodate additional guests and enable them to receive their personal photos.
  • Whom should I contact if my event has more than 600 guests or 2500 photos?
    If your event exceeds 600 guests or 2500 photos, you can get in touch with our support team directly from the plans page inside the system. Simply click the "Request a quote" button located under the "Super Size" event section and provide your details. Our team will get back to you as soon as possible. Alternatively, you can also contact us using the "Contact Us" form on our website at Either way, we'll be happy to help you ensure that your event is a success!
  • What occurs during the process of photo uploading and how long does it take?
    We first upload the photos to our servers and then analyze them to detect the individuals appearing in them. As event photos are typically large, to optimize the uploading speed, we utilize parallel uploading and backend compression for users with fast internet connections. For those with slower internet connections, we compress the photos on the user's side before uploading them. As the photos are uploaded, we begin the analysis process, which can take several minutes depending on the number of guests in the event. Overall, we strive to provide a fast and efficient photo uploading and analysis process for our users.
  • What is the current limit for simultaneous photo uploads by users?
    Currently, only the Event creator has the ability to manage and upload photos. This means that only one user can upload photos at a time from a single device. However, we are actively developing new features to allow multiple users to upload photos simultaneously from various devices.
  • What types of different campaigns can I create for an event?
    Kampfire provides a range of templates, each with unique benefits to cater to your specific needs. Moreover, the platform allows for customization of campaigns, enabling you to send different campaigns to different sets of guests. This feature is particularly useful for sending tailored messages for different scenarios, such as a Thank You campaign to express gratitude to the guests who attended the event, or an invitation campaign to encourage guests to register for the next conference.
  • What is the purpose of favorite photos?
    In addition to their personal photos, all guests will receive the favorite photos selected by the Event creator. These photos may capture the atmosphere or showcase specific moments that the event organizer wants to share with everyone. While the system initially picks 10 favorite photos, you have the freedom to modify this selection and choose as many favorite photos as desired.
  • Is it possible to upload photos from cloud services like Dropbox, Google Cloud, and others?
    At present, the only way to upload photos is by selecting files saved on your computer, either through drag and drop or by selecting them from various directories. However, we are currently working on integrating new methods that will enable direct photo uploads from other services.
  • What is the process for upgrading an event plan?
    To upgrade your Event plan, go to the main events view and locate the event card. In the top right corner of the card, you will see three dots, which you should click. From the options that appear, select the "upgrade" button to initiate the upgrade process. If the Event plan has already reached its limit, an upgrade button will also appear in the side menu, which you can click to proceed with the upgrade.
  • What is the maximum number of photos that I can upload?
    The number of photos that you can upload is contingent upon the limit set by the plan you select. There is no need to upload the photos all at once; you can choose to upload them in batches at your own pace. However, please note that each upload batch can only consist of a maximum of 2000 photos, and they must be in either JPG or PNG format.
  • Can I delete photos after uploading them?
    Once uploaded, photos cannot be deleted from the system. The system automatically analyzes all uploaded photos and identifies the individuals appearing in them. However, you have the option to filter out photos to prevent guests from receiving them, even if they appear in the photo. It is important to note that filtered-out photos are still taken into account when analyzing photos to obtain information about the event and the guests.
  • When is the event analysis available to view?
    The Event Analysis report is accessible immediately after uploading photos for an event. It provides a comprehensive analysis of individuals who appear in the photos, including their engagement rank, experience during the event, a list of individuals they interacted with, and more. Additionally, when a guest engages with a campaign, the relevant information is also updated and displayed in the expanded row of the individual's entry in the Event Analysis.
  • How often is the event analysis updated?
    The Event Analysis report is available immediately after the event photos are uploaded. With each subsequent upload of new photos, the analysis is updated to include additional information about individuals who appear in the photos. Furthermore, when a guest engages with a campaign, the relevant information is updated and shown in the expanded row of the individual's entry in the Event Analysis.
  • What distinguishes campaign stats from event analysis?
    Campaign Stats provides a detailed report on guests' engagement with a particular campaign, including personal information, and activity related to the campaign such as downloaded photos and clicked CTAs. Note that each campaign has its own set of stats. On the other hand, Event Analysis offers a report on individuals who appear in the photos, including their engagement rank, experience during the event, a list of individuals they interacted with, and more. Moreover, when a guest engages with a the relevant information is also updated and displayed in the expanded row of the individual's entry in the Event Analysis.
  • What types of event analysis does Kampfire prvide?
    Kampfire generates Event Analysis reports from two main sources: the photos and the guests' engagement with the campaigns. The report provides detailed information about each individual who appears in the photos, including the photos they appear in, the other individuals they appear with, their experience level during the event, and their centrality and engagement rank based on both photo analysis and guest engagement with the campaigns. Additionally, Kampfire provides summary statistics, such as the overall guests' experience and engagement and the number of photos for each guest.
  • How does Kampfire use photos, names, and email addresses of the guests?
    Guests' headshot photos are utilized to locate their images in the event album by employing facial recognition technology. To ensure that the email address belongs to the guest and is valid, it is used to send them a link to the photos. The campaign statistics and event analysis views present the guest's headshot photos, names, and email addresses to the user. Please note that Kampfire does not make any further use of these resources, nor does it sell them to third parties.
  • Is it possible for guests to upload multiple headshots?
    Guests are able to upload multiple headshots and will receive a new confirmation email with a unique link to access the event album each time they do so. These uploads are associated with the guest's email address, and can be viewed in the campaign stats view by expanding the guest row. Within this view, the event planner can access relevant information for each of the headshots that have been uploaded.
  • Do guests have to provide thir name and email?
    Once guests upload their headshots, they are required to provide their name and email address as part of the process. To verify the email's authenticity, the system sends a confirmation email containing a link to the campaign with the photos. The names and emails of the guests can be viewed in the table provided in the campaign statistics.
  • Are guests required to make a payment to recive their photos?
    Guests are not required to pay for the service. However, each plan has a set limit on the maximum number of active guests who can receive their personal photos. If the event reaches this limit, the user can upgrade the plan to accommodate additional guests.
  • Is it possible for guests to view the campaigns on their mobile devices?
    Certainly! Yes, the campaigns are fully compatible and supported on both mobile and desktop web browsers.
  • What steps can be taken if guests are not receiving the confirmation email?
    It is recommended that guests check their spam or junk mail folders for the confirmation email. Additionally, they should verify that they have entered their email address correctly.
  • What methods does Kampfire use to protect user data?
    Kampfire takes several measures to protect user data. Firstly, it uses AWS Cognito for secure authentication and authorization of users accessing the system. Secondly, all communication between the client and server is encrypted with SSL during the authentication process. Thirdly, Kampfire uses AWS DynamoDB which has multiple security measures in place to protect data from unauthorized access and cyber threats. Additionally, Kampfire encrypts all personal data of guests, ensuring that even if the data is compromised, it remains encrypted and inaccessible without proper decryption. These security measures ensure that user data is kept safe and secure while using Kampfire.
  • Who can access the Event analysis and campaigns stats?
    Only the user who created the Event can view the Event's analysis and campaign statistics. However, our team is currently working on a feature that will allow multiple users to collaborate on the same Event, and once completed, all associated users will be granted access to the Event's data.
  • Does Kampfire comply with GDPR regulations?
    Yes, Kampfire complies with the General Data Protection Regulation (GDPR) regulations. As a platform that collects and stores user data, Kampfire takes GDPR compliance seriously. Kampfire has implemented necessary measures to comply with GDPR regulations, such as obtaining user consent for data collection and processing, providing users with the right to access, rectify, and erase their data, and ensuring the security and confidentiality of user data.
  • What is the duration for which Kampfire stores Event data in its system?
    Kampfire stores all Event data for as long as the Event exists in the system. Once the user chooses to delete it, all data, including guest information and photos, will be permanently deleted from the system. The duration for which Kampfire keeps Event data can vary depending on the type of Event and the preferences of the user. However, it is important to note that Kampfire takes the privacy and security of user data seriously and only stores data for as long as it is necessary. Additionally, Kampfire uses industry-standard security measures to protect Event data from unauthorized access, theft, or loss. Therefore, users can be assured that their data is safe and secure while using Kampfire's platform.
bottom of page